Great tours, great stories

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (“the site”).

On this page, you can learn more about who we are, how to reach us and how we treat your personal data.

What information do we collect?

We collect information from you when you fill out a contact form or send us an email. When using our contact form, you will be asked to enter your name and (e-mail) address. You may decline to share certain data with us, in which case we may not be able to provide to you all features and functionality of our Site and/or Customer Service.

When you make a purchase or attempt to make a purchase through the booking site at, we collect certain personal information from you including your name, payment information, e-mail address and phone number. We use the information that we collect generally to fulfill any orders placed through the Site (including processing your payment information and providing you with invoices and/or order confirmations), and to communicate with you.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To operate our customer service (your information helps us to better respond to your questions and individual needs)
  • To improve our website
  • To send periodic emails. If at any time you would like to unsubscribe from receiving future emails, we include information about this at the bottom of each email.

How do we share your personal identifiable information?

  • We will not rent or sell your personally identifiable information to others.
  • We may store personal information in locations outside the direct control of GuideCompaniet (for instance, on servers or databases co-located with hosting providers).
  • We use TrekkSoft booking system for managing our bookings. You can read more about how Trekksoft uses your personal information here
  • We share anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with third parties, such as Google Analytics, to understand the usage patterns for our website and services. You can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:
  • We use MailChimp to manage our email campaigns and serve advertisements (We will send you promotional emails and newsletters, only if you give us explicit consent to doing so) you can read more about how MailChimp uses your personal information here:

How do we protect your information?

GuideCompaniet AS is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to GUIDECOMPANIET or guarantee that your information may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information on our contact forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at

Can I access my data?

We respect your privacy rights and provide you with reasonable access to the personally identifiable information that you may have provided through your use of our Site. If you wish to access, update, correct or delete any data we hold about you, or to request that we delete any information about you, please contact us: At your request, we will have any reference to you deleted or blocked in our database.

How long do you store my data?

We only retain the personally identifiable information collected from you as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law.

Do we use cookies?

Yes, we use cookies. Cookies are small text files stored on your computer, tablet, smartphone, etc. when you visit our website. We use cookies to make your experience better, easier and more useful. Therefore, we use so-called session cookies to remember that you have previously visited us and these are automatically deleted when you end your visit. In order to make our website more user-friendly, we also use temporary cookies that are stored on your device in a given time period. This allows us to recognize you when you return to our website, so you do not have to enter your information multiple times.

We also use cookies to analyze the use of our site and evaluate the content so that the experience gets better for you. These enable us to recognize you when you return to our web pages and are also deleted after a given period of time. The law says that we can store cookies on your device if they are strictly necessary to enable our website to function. For all other types of cookies, we need your permission. You automatically accept our use of cookies by using our site.

Below is the list of the cookies that are active on our website:

Navn Hensikt Varighet
CookieConsent Stores the user’s cookie consent state for the current domain 1 year
_ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website 2 year
_gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website session
_gat Used by Google Analytics to throttle request rate. session
r/collect Used to send data to Google Analytics about the visitor’s device and behavior. It tracks the visitor across devices and marketing channels. session
collect Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. session
VISITOR_INFO1_LIVE Measures your bandwidth to determine whether you get the new player interface or the old 8 months
YSC Registers a unique ID to keep statistics of what videos from YouTube the user has seen session
GPS – registers a unique ID on mobile devices to enable tracking based on geographical GPS location session
SESS# Preserves users states across page requests. session
SERVERID Used for load balancing. Identifies the server that delivered the last content session
IDE Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year
test_cookie Used to check if the user’s browser supports cookies session
PREF Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites. 8 months
Registers a unique ID to keep statistics of what videos from YouTube the user has seen persistent
Stores the user’s video player preferences using embedded YouTube video session
Stores the user’s video player preferences using embedded YouTube video persistent
trekksoft_third_party_c_t pending 1 day

How to block cookies?

The use of cookies is subject to your consent in your browser controls and presets. This is supported by the means of an information banner on the site, which informs you about our use of cookies, which requires prior acceptance on your device, managed through your browser controls. You can change your mind at any time and withdraw your consent and choose to block cookies. Most modern browsers are set to accept cookies by default, you can change the settings and choose whether to accept, block, or delete cookies.

You can read more about changing or revoking your consent on Cookies & You.

Third party links

Occasionally, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 10th of December 2018


If there are any question regarding this privacy policy, please contact us: